Who handles your information
FadeARC handles information you provide through this website and information received as the seller of an Etsy order. Contact support@fadearc.com, Bangkok, Thailand, about your personal data.
Etsy separately handles its own website, checkout and payment data under its privacy policy. FadeARC does not receive or store complete payment-card numbers.
Etsy buyer information
As the seller, FadeARC may receive buyer contact details, order references, purchased items and messages through Etsy. We use them to fulfil orders, answer Support requests, resolve order issues and maintain necessary accounting records.
We do not add Etsy buyers to a marketing list. Opening an Etsy link does not import an order or create a purchase record on this website. Etsy controls its own cookies and purchase attribution after you leave FadeARC.
Customer messages
Questions and replies take place through Etsy Messages. Messages may include an order reference, relevant screenshots, software versions, display resolution or hardware details so FadeARC can answer the request.
Etsy provides the messaging service under its privacy policy. Remove unrelated personal information from screenshots and never send passwords or payment-card information.
Hosting and security
Cloudflare provides website hosting, security and storage. It may process IP addresses and request information to operate the website and prevent abuse. Customer messaging takes place on Etsy.
Some processing may occur outside Thailand. Providers receive the information needed for their role, and FadeARC uses provider contracts and available safeguards for cross-border processing. We do not sell personal information.
Cookies and browser storage
First-party browser storage keeps saved templates, the Shop browsing position, privacy choices and interface preferences. Secure session cookies are used for authorized website administration; browsing and saving templates do not require customer sign-in.
No analytics or advertising pixel is active on FadeARC. Optional analytics or marketing technology remains off until a separate choice is made. You can change privacy choices from Cookie settings; Etsy's own storage is governed by Etsy after you open its links.
Retention
Existing website Support records remain subject to their retention rules: screenshots attached to a closed ticket are removed after 30 days. Records are kept only while needed to answer requests, resolve disputes, prevent abuse or meet legal obligations.
Etsy order information is kept only while needed for fulfilment, Support, accounting or legal requirements. Records are deleted or de-identified when those purposes no longer require them.
Customer rights
Subject to applicable law, a customer may ask for access, a copy, correction, deletion, restriction, objection or portability of personal data, and may withdraw consent where consent is the basis of processing.
Send the request to support@fadearc.com. A customer may also complain to the Personal Data Protection Committee of Thailand or another competent privacy authority. Some records cannot be deleted immediately when retention is required by law or needed to establish or defend legal claims.